Head, Digital Services

The Head, Digital Services leads a team of two and is responsible for LLSG's IT infrastructure, cybersecurity, data governance and enterprise systems. This is a hands-on leadership role that oversees infrastructure, applications and end-user services through a combination of internal resources and managed service providers. 1. Cybersecurity, Data & Systems Governance • Lead LLSG's cybersecurity programme, including risk management, security controls, vulnerability management and incident response. • Maintain information security policies, controls and risk registers, and oversee Cyber Trust Mark certification and renewals. • Oversee identity and access management, endpoint and email security, data loss prevention, and staff security awareness initiatives. • Review vendor security assessments, vulnerability assessment and penetration test (VA/PT) reports, and audit findings, ensuring timely remediation. • Partner with the Data Protection Officer to implement the technical controls required for PDPA compliance. • Lead LLSG's data governance framework, including data ownership, classification, quality, retention and data-sharing practices. • Establish and maintain systems governance standards covering system ownership, change management, access reviews, and system lifecycle management. • Report cybersecurity, data governance and technology risks to senior management and the Board. 2. Network & Infrastructure • Oversee LLSG's network, firewalls, Wi-Fi, servers, cloud services, backup systems and campus technology infrastructure. • Define infrastructure standards and review major technical changes, including network architecture and firewall configurations. • Lead infrastructure upgrades, technology refresh initiatives and capacity planning. • Ensure high system availability and maintain effective backup, disaster recovery and business continuity arrangements. • Serve as the escalation point for major infrastructure, network and cybersecurity incidents. 3. Applications & End-User Services • Oversee enterprise applications, Microsoft 365, IT helpdesk operations and device lifecycle management. • Evaluate new technologies and systems for security, architecture, scalability and integration requirements. • Support the adoption of digital and AI solutions while ensuring compliance with cybersecurity and data protection requirements. • Drive continuous improvements to user experience, service delivery and operational efficiency. 4. Team & Vendor Management • Lead, coach and develop the Digital Services team, fostering both technical capability and professional growth. • Manage IT vendors, managed service providers, software licensing, contracts and procurement activities. • Monitor vendor performance and ensure service levels and contractual obligations are met. Requirements • Degree or Diploma in Information Technology, Computer Science or a related discipline. • At least 10 years of relevant experience in IT infrastructure, cybersecurity or related technology functions, including at least 3 years in a leadership or managerial role. • Hands-on experience managing networks, firewalls, Microsoft 365, cloud platforms, backup and disaster recovery solutions. • Good knowledge of cybersecurity frameworks and standards such as Cyber Trust Mark, ISO/IEC 27001, PDPA and IT governance practices. • Experience managing IT vendors and managed service providers. • Relevant professional certifications such as CISSP, CISM, CCNA/CCNP or Microsoft Azure certifications will be an advantage. • Comfortable operating in a hands-on role within a lean team environment. • Strong stakeholder management skills, with the ability to communicate technical concepts and risks clearly to non-technical audiences, including senior management and Board members. Candidates who do not have the required qualification or relevant experience are welcome to apply. Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure. Please note that only shortlisted candidates will be notified.