Customer Service Executive

Job Summary You will serve as the frontline representatives of the company, playing a crucial role in shaping customers' perceptions and experiences with the brand. Committed to providing excellent service and resolving customer issues to ensure customer satisfaction and business success. Responsibilities • Deliver professional and consistent customer service to all stakeholders to ensure a positive experience • Manage all correspondence with parents and students regarding class scheduling, updates, and announcements across multiple communication platforms • Resolve escalated customer inquiries and complaints promptly to maintain customer satisfaction and retention • Provide administrative support to coaches by managing student assessment exercises, including tabulating data, preparing reports, and delivering results to stakeholders • Maintain accurate and up-to-date communication with the coaching team to ensure information consistency • Update and manage student database records and class schedules within CRM systems • Monitor and manage inventory levels for merchandise to ensure availability • Issue term invoices and process merchandise sales accurately and timely • Liaise with building management to address maintenance issues and facility requests promptly • Ensure the academy venue is clean, safe, and well-presented at all times • Handle all correspondence and matters with the Singapore Gymnastics Association professionally • Support management in coordinating smooth operations and event flow for trainings, competitions, and other academy events • Collaborate with sales, marketing, and finance departments to align customer service initiatives and address customer needs effectively • Comply with the company’s child safe sport commitment to ensure a safe environment for all students • Perform ad-hoc duties as assigned by management to support academy operations