Guest Services Officer

Job Highlights • Meal allowance provided • Attractive packages • Bonus & AWS provided • 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and change reservations - Promptly and courteously attend to telephone calls and text messages, directing as appropriate - Provide information on hotel facilities and services - Concierge services including booking activities, dining reservations and transport - Provide detailed information about points of interest in the area - Arrange services required for guests with special needs - Ensure guest special requests are efficiently completed - Provide direction to guests requiring guidance and offering any further assistance, as required - Other related duties as assigned by the Front Office leadership team