Senior UX/UI Designer (Public Sector)

• 6-month contract, renewable • Government project • Hybrid work arrangement About the Role BookingSG is a Whole-of-Government platform that helps public agencies manage the full booking lifecycle across appointments, services, facilities and resources. We are looking for a Senior UX Designer to lead end-to-end product initiatives, from scoping discovery work to design delivery, on a product where much of the design work is logical rather than visual. You will join a lean, cross-functional team of engineers, product managers and UX designers. The team sits at the intersection of platform, policy and service delivery, building experiences that serve diverse agency use cases without fragmenting into a different product for each. The ideal candidate is independent, rigorous and comfortable working through ambiguity. Key Responsibilities • Lead product design from discovery to delivery with minimal supervision. • Translate agency and public needs into clear, predictable journeys, flows and interfaces that account for edge cases. • Design booking flows primarily for web across desktop and mobile, with some app work, and extend them to conversational and AI-assisted channels while keeping booking rules and confirmations consistent across channels. • Plan and conduct user research and usability testing with public officers and members of the public, and synthesise findings into actionable insights. • Facilitate workshops with agency stakeholders to clarify complex operational requirements and determine which needs the platform should support and which are agency-specific. • Present and advocate design decisions to senior stakeholders, including the trade-offs behind them. Requirements • At least 7 years of experience designing digital products, including owning projects end-to-end from problem framing to design handoff. • Strong systems thinking, with a track record of designing rule-driven or configurable products where changes in one part of the product affect others. • Ability to reason critically and logically, break down ambiguous problems, identify edge cases and failure states, and structure solutions that continue to work as new use cases are added. • Hands-on experience designing task-oriented conversational flows, including handling ambiguous requests, confirming before irreversible actions, recovering from misunderstandings and handing off to a structured interface. • Ability to explain design decisions and the reasoning behind them to technical and non-technical audiences, including senior management. • Proficiency in Figma, prototyping and AI-enabled design tools such as Figma Make and Lovable, supported by a portfolio of shipped responsive web and app designs for production systems. Good to Have • Experience designing for non-human users, such as AI assistants acting on someone’s behalf, or APIs consumed by other teams’ front ends. /Ref: 302