Service Engineer

Company Overview / Employee Value Proposition SAACKE Singapore Pte Ltd offers comprehensive marine automation solutions. Our expertise includes troubleshooting boiler and burner systems, and providing service & repair for control systems, supported by a global network of service centers. SAACKE Singapore is committed to providing exceptional customer service and ensuring complete client satisfaction. Job Summary We are seeking a skilled and motivated Service Engineer to join our team in Singapore. The ideal candidate will have hands-on experience with marine equipment—particularly boilers, burners, and their supporting systems. Responsibilities • Lead commissioning, maintenance, repair, and troubleshooting of marine electrical and mechanical equipment onboard vessels and in company premises/workshop, including burners, boilers, scrubbers, EGE, EBG, GCU, and supporting systems • Travel on short notice regionally and occasionally globally to perform onsite service and support, maintaining readiness with valid travel documentation, passports, visas, and vaccinations • Execute work adhering strictly to company Quality, Health, Safety, and Environment guidelines and customer site procedures, and report unsafe practices and incidents promptly • Prepare and obtain customer signatures on Service Certificates (time sheets) onsite to document completed work • Write detailed Service Reports outlining job performed, identify potential safety issues, recommend spare parts, and suggest future service actions to customers • Proactively recommend required or suggested spare parts to customers to optimize equipment performance and reliability • Identify and communicate sales opportunities to Service Managers to support business growth • Provide both onsite and remote technical support to clients, resolving issues efficiently and enhancing customer satisfaction • Collaborate effectively with colleagues by sharing knowledge and experience to foster a team-oriented environment • Prioritize and execute tasks with a customer-focused approach, ensuring clear communication and high-quality work outcomes Required competencies and certifications • Minimum 5 years of troubleshooting experience in electrical, electronic, and mechanical systems • Strong automation background essential for effective service delivery • Proficient in using MS Office applications for documentation and communication • Fluent written and spoken English to ensure clear communication with clients and team members Preferred competencies and qualifications • Experience with boiler and burner systems, scrubbers, and marine industry automation preferred but not mandatory • Basic programming skills in Siemens PLC (Programmable Logic Controllers) considered an advantage • Experience with automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, and positioners preferred