Clinic Administrator/Receptionist

Job Description & Requirements – Clinic Receptionist Position: Clinic Receptionist / Front Desk Executive Employment Type: Full-Time / Part-Time Industry: Physiotherapy / Healthcare Job Overview We are looking for a responsible, organised, and service-oriented receptionist to manage the day-to-day front desk operations of our physiotherapy clinic. As the first point of contact for patients, you will play an important role in creating a professional and welcoming experience while ensuring that appointments, payments, enquiries, and administrative matters are handled accurately and efficiently. The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently without requiring constant supervision. Key Responsibilities Patient Reception & Customer Service • Welcome and attend to patients professionally and courteously. • Respond promptly to phone calls, WhatsApp messages, and patient enquiries. • Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries. • Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters. • Manage difficult or dissatisfied patients professionally and escalate issues when necessary. • Maintain patient confidentiality and professionalism at all times. Appointment & Schedule Management • Manage physiotherapists' appointment schedules efficiently. • Confirm upcoming appointments and follow up with patients when required. • Handle cancellations and rescheduling promptly to minimise empty appointment slots. • Maintain an organised waiting list and contact patients when earlier appointment slots become available. • Ensure sufficient time is allocated according to appointment type and clinic procedures. • Communicate schedule changes promptly to patients and clinicians. Payments & Administrative Duties • Collect and process patient payments accurately. • Issue receipts and invoices where required. • Handle packages, outstanding payments, deposits, and other transactions according to clinic policies. • Perform daily reconciliation of payments and t