Accounts Manager

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team. Responsibilities • Serve as the main point of contact for the client’s concerns and needs • Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals • Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs • Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors • Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs • Responsible for keeping current customers satisfied and delivering exceptional customer service • Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment • Generate progress reports for clients and management within the company • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders • Forecast and track key account metrics • Collect and analyse data to learn about customer behaviour • Identify upsell, cross-sell, and renewal opportunities and communicate with the management • Act as a customer advocate with a focus on improving the buying experience • Monitor and analyse customers’ usage of the product and solution • Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships Requirements • Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field • Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred • Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market • Strong interpersonal, communication (both verbal and written) and presentation skills • Excellent listening and negotiation abilities • Able to strategise and build strong rapport with customers and team members • Experience delivering client-focused solutions to customer needs • Natural relationship builder with integrity, reliability and maturity • Self-motivated and able to thrive in a results-driven environment • Possess bid management experience