GENERAL MANAGER (CUSTOMER / OPERATIONS)

Job Summary Manage daily Cafe (traditional cafe) operations to deliver excellent customer service, supervise and schedule staff effectively, control stock and costs, and maintain hygiene and safety standards in a fast-paced environment. Responsibilities • Oversee daily cafe operations to ensure smooth workflow and maintain high service quality • Supervise staff and create schedules to optimize team performance and ensure adequate coverage • Deliver consistent, high-quality customer service and promptly resolve customer feedback to enhance satisfaction • Manage inventory levels and control costs to maximize cafe profitability • Enforce hygiene and safety standards to comply with regulatory requirements and maintain a safe environment • Adapt to fast-paced work conditions while maintaining operational efficiency • Work shifts, including weekends and public holidays, to support continuous business operations Preferred competencies and qualifications • Apply hands-on experience in the food and beverage (traditional cafe) industry to improve operational outcomes • Demonstrate strong leadership skills to motivate and guide team members effectively • Utilize effective communication skills to coordinate with staff and customers for smooth operations