Customer Engineer

ALG is currently recruiting a dedicated Senior Technical Services Engineer (Aerospace) for our Aerospace MNC Client in Singapore. The successful candidate will provide technical and AOG support for aero engines, resolving in-service issues for airline and military operators in a fast-paced environment. This role is a permanent opportunity with our client. Job Responsibilities: • Provide technical and AOG support to airlines and military operators. • Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings. • Part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns. • Lead and provide support on field escape containment. • Review and draft technical publications, special instructions and service bulletins. • Able to provide after normal work hours support to urgent field events as required. Job Requirements: • Bachelor’s degree in Engineering or equivalent. • Minimum 5 years’ experience in aero engine aftermarket role. • Expert level understanding of gas turbine engine operation and maintenance. • Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure. • Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy. • Customer focused and proven customer relationship management skills. • Possess excellent communication skills and strong business acumen. • Database management and metrics reporting skills, statistical analysis. • Project management skills • Team player, who is motivated, self-driven, flexible and agile If you meet the above qualifications and are interested in this role, APPLY NOW! Please note that only shortlisted candidates will be contacted. EA License Number : 11C4379 | Registration Number : R23119425