ACMV Service Manager

ACMV Service Manager Job Description The ACMV Service Manager is responsible for overseeing the servicing, maintenance, troubleshooting, and repair of Air-Conditioning and Mechanical Ventilation (ACMV) systems. The role involves managing service operations, technicians, customers, subcontractors, and service contracts to ensure safe, reliable, and efficient system performance. Key Responsibilities • Manage day-to-day ACMV service and maintenance operations. • Plan and coordinate preventive and corrective maintenance works for ACMV systems. • Supervise service technicians and subcontractors, including work allocation and performance monitoring. • Attend to customer enquiries, service requests, breakdowns, and technical issues. • Diagnose system faults and recommend appropriate repair or rectification works. • Prepare service reports, quotations, maintenance proposals, and technical recommendations. • Monitor service contracts, maintenance schedules, manpower, materials, and equipment. • Ensure all works comply with relevant safety requirements, codes, standards, and company procedures. • Conduct site inspections and ensure maintenance works are completed according to required standards and timelines. • Monitor project and service costs, including manpower, materials, subcontractor costs, and variation works. • Maintain good relationships with clients, building owners, consultants, suppliers, and subcontractors. • Identify opportunities for repair, replacement, upgrading, and additional maintenance services. • Provide technical guidance and training to service technicians. • Investigate recurring equipment faults and implement corrective and preventive measures. • Ensure proper documentation and timely submission of service reports and maintenance records. • Participate in emergency breakdown and after-hours support when required. ACMV Systems Covered Experience should include some or most of the following: • Chilled-water air-conditioning systems • VRV/VRF systems • AHU and FCU systems • Chillers and cooling towers • Pumps and associated mechanical systems • Mechanical ventilation and exhaust systems • Air-handling and ventilation equipment • Ductwork and air-distribution systems • BMS and HVAC control systems • Air-conditioning controls and associated electrical components Job Requirements • Diploma/Degree in Mechanical Engineering, Building Services Engineering, Electrical/Mechanical Engineering, or a related discipline. • Minimum 5 years of relevant ACMV/HVAC experience , with supervisory or management experience preferred. • Strong technical knowledge of ACMV/HVAC servicing, maintenance, troubleshooting, and repair. • Experience managing technicians, subcontractors, service schedules, and maintenance contracts. • Good understanding of preventive and corrective maintenance practices. • Ability to read and interpret mechanical drawings, schematics, and equipment manuals. • Strong troubleshooting and problem-solving skills. • Good knowledge of workplace safety requirements and maintenance procedures. • Experience in preparing quotations, service reports, maintenance proposals, and cost estimates. • Good communication and customer-management skills. • Able to work independently and manage multiple service assignments simultaneously. • Proficient in Microsoft Office and relevant maintenance/CMMS software. • Willingness to attend urgent breakdowns or provide after-hours support when required. • Valid driving licence is an advantage. Key Competencies • ACMV/HVAC technical expertise • Service and maintenance management • Team leadership • Fault diagnosis and troubleshooting • Customer relationship management • Contract management • Cost and manpower control • Planning and scheduling • Safety awareness • Communication and negotiation • Problem-solving and decision-making Key Performance Indicators (KPIs) • Service response and completion time • Preventive maintenance completion rate • Equipment uptime and reliability • Breakdown recurrence rate • Customer satisfaction • Service contract profitability • Maintenance cost control • Technician productivity • Safety performance • Timely submission of service reports and quotations