GUCCI Team Manager

KEY ACCOUNTABILITY Team management and development • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience. • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high. • Conduct regular and monthly performance conversations, discussing results and developing action plans. • Participate in attracting, recruiting, and onboarding a high performing team. • Manage the employee lifecycle of the Client Advisor both online through Workday and local platforms and offline through paper forms and documents. • Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution. • Monitor your team’s adherence to company policies and procedures; follow up when needed. • Support opening and closing of the store as Manager on Duty. • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives. • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors. Client service and development • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor. • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele. • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base. • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs. • Lead from the shop floor, actively selling and role modelling the selling ceremony. • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered. • Manage and resolve customer issues, delighting and retaining the client relationship. Product and business development • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets. • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business. • Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained. • Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors. • Utilize digital platforms to support store and online product sales. Job Requirements • Be Curious, Empathic and Sensitive • Minimum 2 – 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion • Direct people management (team of 6/7) a strong plus • Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations. • Independent individual with strong decision-making skills • Passionate in growing a career within the luxury fashion industry