Customer Support Engineer

Responsibilities: • Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility. • Resolve installation and upgrading problems. • Coordinate equipment schedule to minimize system downtime. • Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application. • Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems Requirements: • Bachelor/Master's Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering • Working experience with semiconductor equipment is an advantage • Candidates without work experience can be considered for entry position • Good interpersonal/communication skills in understanding customer needs • Shows initiative and can work independently • Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)