Customer Service Officer

Job Description • Promptly follow up on customer inquiries, appointment bookings, requests, confirmations, and phone calls. • Deliver exceptional customer service and ensure a positive customer experience at all times. • Perform accurate daily data entry for customer and staff records, and prepare reports for submission and compilation. • Handle general administrative and clerical duties to support daily operations. • Carry out any other ad hoc administrative tasks and responsibilities as assigned by the Company. Job Requirements • Minimum 2 years of experience in a customer-facing or frontline service role; experience in the beauty and wellness industry will be an added advantage. • Tech-savvy with the ability to learn and adapt to digital systems and applications quickly. • Excellent verbal and written communication skills, with strong interpersonal and customer service abilities. • Willing to work retail hours, weekends and public holidays • 6 days off in a month