Operations Coordinator (Air Freight Export)

About the role This is a full-time Operations Coordinator (Air Freight Import/Export) role with LX Pantos Singapore Pte Ltd, located in the Changi Airport East Region. In this full-time role, you will be responsible for coordinating the import and export of air freight shipments, ensuring efficient and timely delivery to customers. What you'll be doing: Air Export Operations • Coordinate daily air export shipments from booking to final departure. • Arrange cargo collection, consolidation, palletization and warehouse handling activities. • Prepare and verify shipping documents, including MAWB, HAWB, commercial invoices, packing lists and export permits. • Liaise with airlines, ground handling agents, transport providers, customers and overseas offices. • Monitor shipment status and ensure on-time departure according to customer requirements. • Handle shipment irregularities and provide timely updates to customers. Customer Service • Respond to customer inquiries regarding shipment schedules, documentation and status updates. • Ensure customer requirements and KPIs are met. • Maintain good relationships with customers and business partners.Perform any ad-hoc duties assigned by superior What we're looking for: • Possess 2-3 years experience in freight forwarding industry is preferred • High attention to details • Able to work well independently • Good teamwork and interpersonal skills • Able to work beyond normal office hours when operational requirements arise • Working day: Shift schedule work (including Sunday / Public Holiday/ weekday and weekend according to shift assigned) • Working Location: Changi Airfreight Centre