Customer Relations Executive

Job Description & Responsibilities: • Serve as the first point of contact for students, parents, and visitors, building trust and rapport. • Handle customer enquiries, class registrations, and payments with attention to detail. • Provide proactive problem-solving and issue resolution. • Assist with day-to-day operations and administration, ensuring smooth and efficient branch function. • Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services. • Ensure confidentiality when handling sensitive data (e.g., student records, payments). • Strive for customer satisfaction, building strong relationships for increased retention and loyalty. Job Requirements: • Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness. • Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs. • Proactive, adaptable, and detail-oriented in handling tasks and resolving issues. • Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply. • Familiarity with Microsoft Office and CRM System for administrative tasks is required. • Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information. Job Benefits: • Formal training program to help you succeed. • Collaborative, supportive work environment with room for growth. • Opportunities for career development and internal promotions. • Become part of a team dedicated to making a difference in education. • Competitive salary package, incentive and performance bonuses Employer Questions: • Tell us about yourself. Why are you interested in this Customer Relations Executive role at Aspire Hub? • What does good customer service mean to you? Can you share an example where you delivered excellent service? • How do you handle a difficult or upset parent/customer? • What would you do if a parent requests a change in their child’s class timing, but there are no available slots? • How do you stay motivated during busy periods, like school holidays or enrolment peaks? • Where do you see yourself in the next 2–3 years? Would you be open to growing into other roles within Aspire Hub? • Can you give an example of a time when you handled sensitive data or payment details? How did you ensure confidentiality?