Outlet Assistant Manager

Job Responsibilites • Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Regularly review product quality and research new vendors • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for goods, kitchen utensils and cleaning products • Ensure compliance with sanitation and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs and identify measures to cut waste • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations • To assist outlet manager ad-hoc work Requirements: • Minimum 3 years and above experience in similary industry. • Will able to work shift work and late shift. Eg: closing till 2am. • Strong leadership skills so able to mentor other team memebers. • Good communication skills • Need to know the language of english and chinese as required by the customers. • shift work required • weekend & ph required to wok • working may work up to 12 hours per day if operation required. • 4 days off per month