Business Process Improvement Manager

Business Process Improvement Manager We are looking for a Business Process Improvement Manager to support the setup and growth of a new business operation. This role will work closely with cross-functional teams to design, improve and implement scalable business processes, systems and controls. Key Responsibilities • Map and improve end-to-end business processes across operations, supply chain, purchasing, finance, quality and IT. • Develop As-Is / To-Be process maps, SOPs, workflows and responsibility matrices. • Identify process gaps, bottlenecks and operational risks and drive practical improvements. • Support business readiness and implementation of new processes and ways of working. • Partner with IT and business teams on ERP/system implementation, UAT, go-live and stabilisation. • Develop KPIs and use operational data to monitor process performance. • Facilitate cross-functional workshops and drive actions through to completion. • Support change management, user training and process adoption. Requirements • Bachelor’s degree in Business, Engineering, Supply Chain, Operations or related discipline. • 5–8 years of relevant experience in business process improvement, transformation, operations or ERP projects. • At least 2–3 years leading cross-functional process improvement or transformation initiatives. • Strong experience in process mapping, process documentation, problem solving and implementation. • Strong analytical and stakeholder-management skills. • Hands-on, practical and comfortable working in a fast-changing environment. • Fluent in English and Mandarin to engage Mandarin-speaking stakeholders. Experience with Microsoft Dynamics 365, manufacturing operations, new business setup or Lean Six Sigma would be advantageous