Tenant Experience Executive

What you’ll be doing: • Facilitating a warm and welcoming check-in, particularly on weekends • Assisting Coveys with any general issues they might have to make their stay more comfortable • To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors • Handling and resolving flat-mate conflicts and related issues • Redress any grievances a Covey might have using means available • Assist in planning and executing exciting community events • Liaising with the property owner or representative when necessary • Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing • Any other duties that contribute to a better experience for our Coveys as necessary • Perform the Inventory checks after a tenant checks out Deliverables: • Provide a concierge like service to our Coveys • To provide a high level of customer service to our Coveys and other stakeholders • To ensure that the Covey’s stay is pleasant and memorable • Make sure units are well maintained and tidied What makes you a great fit: Essential • A diploma in any field (service related is a bonus) • Minimum of 2 years’ experience in a customer-facing role • Excellent interpersonal and problem solving skills • A good command of spoken and written English Preferred • Experience working in an early-stage start-up • Experience in the hospitality industry Core Skills/Competencies • Ability to remain composed when dealing with difficult customers • Customer oriented • Self-motivated • Responsible • Ability to deal with ambiguity • Attention to detail