IT Clerk

Key Responsibilities: • Maintain accurate records and ensure proper control of service items. • Attend to customer enquiries via phone and email, providing timely support and follow-up. • Prepare documentation, perform data entry, and maintain accurate billing and service records. • Maintain office IT infrastructure, including Wi-Fi, network connectivity, routers, switches, and basic security controls. • Coordinate with external vendors and service providers to ensure timely technical support and equipment maintenance. • Provide administrative support and assist with other operational duties as assigned. Requirements: • Minimum 1–2 years of experience in an administrative, coordination, or customer support role. • Certificate, NITEC, Higher NITEC, or Diploma in Information Technology, Computer Engineering, or a related discipline. • Proficient in Microsoft Office applications with strong administrative and organizational skills. • Good communication and interpersonal skills with a customer-focused approach. • Able to multitask, prioritize effectively, and work independently in a fast-paced environment.