Customer Service Officer

Are you a people person who enjoys sales and building relationships? We are looking for a confident and results-driven Customer Service Officer to join our clinic team. This is more than a traditional customer service role —you will play an active part in growing the clinic, converting opportunities and building long-term patient relationships. Responsibilities • Convert – Engage patients, understand their needs and support the conversion of recommended care plans. • Follow Up – Manage leads and patient follow-ups, handle objections and close opportunities. • Retain – Build strong relationships and encourage patients to continue and renew their care. • Grow – Generate referrals from existing patients and support patient acquisition activities. • Recommend – Introduce relevant clinic products and services based on patient needs. • Engage – Create a positive patient experience from their first visit onwards. • Advocate – Develop opportunities for genuine Google reviews, testimonials, case studiesand patient stories. • Collaborate – Work closely with Doctors and the clinic team to ensure a seamless patientjourney. We’re looking for someone who: • Has proven sales or business development experience. • Is confident communicating with customers and building rapport. • Enjoys working towards targets and achieving results. • Are comfortable handling objections and closing sales. • Has strong follow-up and relationship-building skills. • Is proactive, positive and takes ownership of their work. • Can balance commercial results with a genuine focus on customer experience. • Willingness to support neighbouring clinics through cross-deployment when required. • Able to work shifts, including weekends and evenings when required. Experiencein healthcare, wellness, insurance, hospitality, retail or B2C sales will be anadvantage. Why Join Us? • Competitive salary with performance-based incentives. • Training and development opportunities. • Career growth within a growing organisation. • A professional, people-focused environment where your results make a difference. If you njoy sales, love working with people and want a role where you can see the impact of your work — we’d like to meet you.