Customer Service Executive (Freight Forwarding) - LCYL

Indoor Sales Executive/ Customer Service (Freight forwarding) 5 days, 9am- 5.30pm Address: Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning) Salary: $3200 -$3500 Job scope: • Respond promptly and professionally to client inquiries, ensuring high service standards. • Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution. • Handle import/export enquiries and bookings across sea, air and land transport modes. • Activate shipments based on confirmed selling rates and cost structures. • Collaborate closely with sales personnel to ensure smooth handover and operational follow through. • Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors. • Monitor sales performance and contribute to forecasting and pipeline tracking. • Develop and maintain strong, long-term relationships with customers and vendors. • Establish and manage client-specific standing orders or SOPs for recurring shipments. • Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution. • Check and verify incoming job-related invoices before submission to the Finance Department. • Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct. • Stay informed on industry trends, freight regulations, and market developments. • Participate in training and development programs to enhance product knowledge and sales skills. • Propose and implement process improvements to boost operational efficiency and customer Requirements: • At least 3 years of relevant experience in the freight forwarding industry • Very good proficiency with Microsoft Office Tools (Word, Excel etc.) Cheong Yeat Long | R25145358 The Supreme HR Advisory Pte Ltd | EA 14C7279