Sales Operations Cluster Manager

Who We Are Looking For? As the Cluster Manager, he/she will be responsible for leading and managing a group of Store Managers to deliver area business plan and KPIs within budget. He/she will be accountable for overseeing that individual store activities are effectively carried out, assist in achieving financial and operational goals of the business, and to coach and supervise a team of Store Managers to deliver excellent retail experience for our customers in order to achieve sales and other retail targets. What Awaits You: • Support to stores on delivering KPIs on Sales, profitability and service standard • Lead and motivate a team of Store-In-Charge to achieve business objectives, operations excellence in Store & Service standards • Analyse reports and trends, to engaged internal functions to identify opportunities and roll out plans • To assess store environments and workflow in order to put up practical proposals for business improvement • To comply with company procedures at all times in order to protect valuable assets including its people and to achieve company KPIs • Review store surrounding retail environments to identify areas for improvement opportunities • Responsible in identifying potentials candidates among the store teams and groom them as part of succession planning • Be exemplary role model to the team members in work ethics and sales driven with a flair for creativity We Are Excited About You If You Have: • Diploma holder with a passion for retail management • At least 3 years of operational experience in a similar capacity • Knowledge of Retail/ Health & Beauty-related industry • Possess strong leadership qualities • Confident and self-driven • Strong integrity and professionalism • Results orientated, resourceful, and willing to be “hands-on” when required • Good analytical skills and commercial sense • Meticulous and committed • Strong level of judgement • Good communication (spoken and written), interpersonal and people management skills • Coaching and supervisory skills • Planning skills • Digitally Inclined For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.