E-Commerce & Fulfilment Operations Executive

Who we're looking for: If you: • Want to run e-commerce fulfilment for two growing brands, covering both direct and 3PL fulfilment • Enjoy a role that mixes desk work with time on the warehouse floor • Want to build experience managing inventory, packers and 3PL partners • Want to join a great working environment in a company with a purpose Location: Jalan Pemimpin, 5 mins walk from Bishan / Marymount MRT Position: Full-time, permanent position Responsibilities: E-commerce fulfilment and warehouse operations (35%) • Oversee daily picking and packing for e-commerce orders out of our B2C warehouse, managing a team of full- and part-time packers • Manage stock transfers from our B2B warehouse into the B2C warehouse and into our 3PL, keeping the right level of cover in each. • Arrange courier pickups and last-mile deliveries. • Handle inbound pallets, storage of marketing materials, and general upkeep of the stock area. • Keep the warehouse laid out so pallets can be inbounded without a backlog, and raise it early when space is running short. • Packer planning and management (25%) • Plan packer headcount and shifts against order forecasts, including campaign peaks such as double days. • Hire, onboard and train part-time packers, and bring in ad-hoc labour when volume spikes. • Set packing targets, monitor performance against them • Maintain packing cost vs. target • 3PL and vendor management (20%) • Own the day-to-day relationship with our e-commerce 3PL, from onboarding and transition through to steady state. • Check 3PL billing against what was actually shipped, and raise claims for errors, damage or loss. • Monitor service levels on pick accuracy, dispatch time and stock accuracy, and chase corrective action when they slip. • Govern 3PL cost vs. targets • Inventory management (15%) • Run monthly e-commerce stock counts and the half-yearly full count. • Investigate and clear variances between system and physical stock. • Manage returns, damages, expiry and write-offs on B2C stock. • Keep stock records in our ERP current and accurate. • Marketing support and consumer orders (5%) • Prepare and send stock for marketing events, activations and retail drops. • Handle small volumes international e-commerce orders.. • Requirements • 2-4 years in e-commerce fulfilment, warehousing, or 3PL operations. • Some experience supervising or coordinating a small team, including part-time or contract staff. • Comfortable spending part of the week on a warehouse floor. This role is hands-on. • Good Excel (pivot tables, lookups) and confident working in an ERP. Microsoft Dynamics Business Central experience is a plus. • Clear written English for working with 3PLs, couriers and marketplace platforms. • Nice to have • Worked with Shopee, Lazada or TikTok Shop seller centres. • Familiar with how 3PLs bill (pick fee, storage, handling) and managing cost • Has set up or reworked a warehouse layout before. • Perks • Full staff benefits - Annual Leaves, $300/year for health & wellness etc. • Office-hours, aircon environment • Friendly team members, fun & engaging company events & team activities • Great opportunities to learn and grow your career in operations • Opportunity to be a value-adding team member in a fast-growing regional brand