Operations Admin Assistant

• Responsible for day-to-day admin duties which include attending to all incoming phone calls and emails • Maintain database, filing, scanning and photocopying • Provide support in daily operation activities and general office administration • Prepare weekly and monthly reports for operations. • Assist in prepare quotation. • Compile and submit monthly performance reports and mandatory records to the managing agent on time and accurately • Keep worker records current, IC, work permits, medical clearances, uniforms and equipment • Track cleaning performance against KPIs and prepare documentation for audits and inspections • Log and follow up on complaints, incidents and customer feedback • Support monthly site meetings, minutes and action tracking • Act as the administrative link between site supervisors, the managing agent and HQ • Any other ad-hoc administrative tasks assigned Requirements: • Diploma or equivalent; 1–3 years in facilities / cleaning contract administration (or similar) preferred • Strong MS Excel and document-control skills; organised, accurate and deadline-driven • Comfortable coordinating with site teams and clients • Experience with government or institutional contracts is a plus • Meticulous, highly motivated and well organized • Proficient in English and Mandarin • Possess working knowledge of Microsoft Office • Multitasking and time-management skills, with the ability to prioritize task • One year contract （renewal subject to performance and business need）