Service Manager (Security Systems) | West

Job Responsibilities: • Maintenance operations of security systems (CCTV, Door Access, etc) across facility to maximize equipment uptime, fulfill service level agreements (SLAs) and optimise manpower deployment. • Establish and refine standard operating procedures (SOPs) , analyse technical failure trends to execute corrective actions, and improve resource efficiency. • Oversee assets and inventory , manage departmental budgets, maintain documentation and enforce health and safety standards. • Cultivate good stakeholder relationships through regular performance reviews and proactive communication to ensure service alignment. • Mentor and develop staff to cultivate high-performing teams that deliver operational excellence. Requirements: • Good working knowledge of CCTV and IP Video Surveillance Systems, Video Management Systems (e.g. Hikvision, Milestone), Access Control Systems (e.g. Gallagher, Honeywell), PSIM Platforms, networking fundamentals, Windows Server and virtualization, and cybersecurity best practices for security systems. • Diploma in Information Technology, Electrical Engineering or related disciplines, with ITIL certification preferred. • Strong analytical, problem-solving, facilitation, planning, organizational, communication and interpersonal skills. • Knowledge of organizational effectiveness and operations management, experience working closely with project teams with long-term maintenance viability in mind, and proficiency in Microsoft Office. • Comfortable with the occasional standby/ work outside normal office hours to support planned deployments, maintenance activities and unforeseen operational requirements, in accordance with business needs. Work location: West Interest applicants, please send a copy of your latest CV to clim@anchorsearchgroup.com. We regret that only shortlisted candidates will be contacted. Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)