Clinic Assistant – Outpatient Specialist Surgery Clinic

Job Title: Clinic Assistant – Outpatient Specialised Surgery Clinic General Surgery – Focused on Thyroid, Endocrine, Hernia, Upper Gastrointestinal, Colorectal Surgeries, and Endoscopic Procedures Job Scope / Key Responsibilities: 1. Front Desk & Administrative Duties • Greet and assist patients in a professional and courteous manner • Manage patient registration, appointment scheduling, and follow-up arrangements • Answer phone and email inquiries regarding clinic services and appointments • Maintain accurate and up-to-date patient records and medical files • Prepare consultation and procedure rooms 2. Patient Support • Provide basic information to patients regarding general surgery procedures (e.g., thyroid, endocrine, hernia, gastrointestinal, colorectal surgeries, and scopes) • Assist in pre- and post-procedure instructions and ensure patient queries are directed to the appropriate clinical staff • Coordinate patient flow to ensure efficient clinic operations 3. Billing & Insurance Liaison • Generate and verify consultation, procedure, and medication invoices • Liaise with local insurance providers in Singapore to obtain Letters of Guarantee (LOGs), submit claims, and ensure coverage verification • Coordinate with third-party administrators (TPAs) and assist patients with insurance claim documentation and queries • Ensure accurate entry and tracking of insurance-related information in the clinic system 4. Clinic Operations • Ensure cleanliness and readiness of consultation and procedure rooms • Monitor and restock medical and office supplies as needed • Support clinicians and nurses during minor procedures (where appropriate and trained) 5. Data Entry & Documentation • Input patient records, investigation results, and surgical bookings into the clinic’s EMR system (Plato CMS) • Assist in compiling medical reports and referral letters as required 6. Team Collaboration • Work closely with doctors, nurses, and administrative staff to ensure high standards of patient care and clinic efficiency • Participate in ongoing training and clinic improvement initiatives