Card Operations Specialist - MariBank

Job Description: • Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations. • Handle processing tasks, including Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance, using internal bank systems or Card Association platforms. • Ensure efficient resolution of transactional and operational issues, tracking them through to completion while maintaining agreed service levels. • Assist in testing and implementing system and process enhancements to optimize efficiency. • Adhere to processing KPIs, SLAs, and comply with operational controls and external regulations. • Provide support for other operational products as needed. Requirements: • A Diploma/Bachelor's Degree in any field • At least 3 years of relevant experience in Card Operations within a banking environment preferred. • Experience in Consumer Loan Operations is a plus. • Strong analytical skills with excellent verbal and written communication abilities. • Ability to multitask, prioritize, and manage time effectively. • Proficiency in MS Office, particularly Excel and Word.