Airfreight Operations Executive

About the role (Air Freight Operations & Customer Support) We are an airfreight-specialised freight forwarder, warehousing and transport company. We are expanding our operations team in preparation for a new high-volume contract. You will own export documentation end-to-end and keep import shipments moving. This is a seat for someone who moves without handholding. Our operations are lean: Our teams are given problems and deadlines, not a script. What you'll do • Prepare and execute export Air Waybills and all supporting shipping documentation, accurately and to deadline • Monitor import shipments from booking to delivery — track status, arrange collection and delivery, chase carriers and agents, and close out exceptions • Act as the day-to-day liaison for China-based customers: shipment updates, queries, documentation requirements and issue resolution • Coordinate with carriers, ground handlers, hauliers, overseas agents and internal warehouse and transport teams • Ensure shipment records and filings are complete and compliant with Singapore Customs and carrier requirements • Identify recurring operational problems and fix them at the source, not one shipment at a time What we're looking for • Minimum of 2 years of relevant working experience in freight forwarding, shipping lines, customs brokerage, trade finance, or another high-volume transactional documentation role where errors carried real cost • Alternatively : Evidence of self-direction — work you started, tools or systems you taught yourself, scope and processes you grew because you saw the gap and filled it • Accuracy under volume and time pressure, and the judgement to know which exception needs escalating now • Strong technical and communication fundamentals for direct liaison with customers, carriers and agents Strong advantages • Dangerous Goods certification (IATA DGR), or hands-on experience handling and documenting DG shipments — we weight this heavily • Direct AWB and export documentation experience • TradeNet and customs permit declaration experience • Background experience in handling aircraft spares, time-critical shipments and aviation industry • Experience in supporting daily liaison with China-based customers What we offer • Real ownership of your shipments and processes from day one • A lean, management-light operation where good ideas and solutions get implemented instead of ignored • Fast career progression and opportunity to grow alongside a high-volume project and a rapidly expanding team • Direct exposure to airfreight, warehousing and transport across the full chain • Flexible and negotiable annual leave entitlements • Flexible and negotiable work from home after project kickoff We consider all applicants fairly on merit, skills and experience.