Trade Support Engineer

Key Responsibilities • Act as the primary liaison with external network and infrastructure vendors. • Monitor network and system health, managing incident response and escalation where required. • Maintain server environments, including hardware oversight and system configuration. • Execute scheduled maintenance activities such as backups, patch management, and updates. • Provide user support for the Flux trading system, including access setup and troubleshooting. • Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution. • Lead coordination of complex technical problem resolution across internal teams and third parties. • Implement infrastructure improvements and optimisation initiatives. • Produce and maintain IT documentation, operational procedures, and governance standards. • Conduct security reviews and support implementation of protective controls. • Participate in infrastructure-related projects including migrations, rollouts, and upgrades. Requirements • Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline. • Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management. • Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations • Exposure to financial services, trading, or other fast-paced operational environments would be advantageous • Comfortable working in a shift-based environment to support business and operational needs. Working Arrangement • Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.