IT Project Manager

Manage the day-to-day operations and delivery of the Common Services Provider (CSP) and Common Payment Gateway (CPG) systems supporting 10+ eServices, while coordinating vendors, technology, security, compliance and project activities to maintain service continuity, quality and timely delivery. 2. KEY RESPONSIBILITIES A. Critical Systems Operations & Service Continuity · Own day-to-day operational management of CSP/CPG production systems, including service availability, operational issues, planned maintenance and coordination of recovery actions. · Coordinate management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs. · Manage dependencies and downstream impacts across internet-facing MOM eServices and coordinate stakeholders to mitigate service disruptions. · Coordinate AWS/GCC hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes. · Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods. B. Vendor, Contract & Financial Management · Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, CRs and SRs. · Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline. · Plan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and escalate financial risks early. · Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions. C. Security, Audit & Compliance · Coordinate security, compliance and audit activities affecting CSP/CPG, including evidence collation, response preparation, remediation tracking and closure of findings. · Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required. · Apply relevant Singapore Government ICT and IM8 requirements in the planning and management of system changes and operational activities. D. Project Delivery & Governance · Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives. · Lead cross-functional delivery involving application teams, infrastructure/ cloud teams, security teams, vendors and business stakeholders. · Coordinate requirements, UAT, deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations. · Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions. · Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work. E. Continuous Improvement & Operational Readiness · Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues. · Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables. · Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management. 3. JOB REQUIREMENTS A. Technical & Domain Experience • Minimum5 years of IT project management and/or application operations experience, preferably in the Singapore Government/public sector. • Demonstrated experience managing mission-critical production systems, including operational incidents, changes, service requests, deployments and recovery activities. • Experience managing internet-facing eServices or similarly business-critical services with multiple upstream/downstream dependencies. • Practical experience with AWS and/or GCC cloud environments, including coordination of infrastructure, access, networking, monitoring and production changes. • Working knowledge of Singapore Government ICT policies, IM8 requirements and security/compliance controls, with practical experience coordinating remediation. • Experience managing IT/security audits and driving findings from identification through remediation and closure. • Experience with authentication and identity integrations, such as Active Directory, Singpass and/or Corppass. • Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and payment methods such as GIRO and PayNow. • Experience coordinating with financial institutions or payment gateway/service providers(e.g. DBS, Stripe or equivalent) is advantageous. B. Project, Vendor & Commercial Management • Proven experience managing the full project lifecycle, including planning, implementation, testing, deployment and transition to operations. • Demonstrated experience in vendor management, including SLA/KPI tracking, contractual deliverables, CR/SR management, issue escalation and performance governance. • Proven ability to manage budgets, quotations, resource plans and competing priorities while meeting agreed deliverables. • Experience coordinating UAT, production deployment, rollback planning and post-implementation verification. • PMP,CITPM or equivalent recognised project management certification is preferred. C. Personal Characteristics & Behavioural Requirements • Demonstrated ability to work independently with minimal supervision and take end-to-end ownership of assigned responsibilities. • Proactively investigates unfamiliar issues using available documentation, system information, his…