Nurse Manager / Centre Manager (Dialysis Centre)

JOB PURPOSE The Centre Manager / Nurse Manager is responsible for the safe, effective and efficient running of the IKC dialysis centre. The role leads the nursing and administrative team to deliver quality, patient-centred haemodialysis care. It also ensures compliance with MOH licensing requirements and IKC's clinical and operational standards. DUTIES AND RESPONSIBILITIES Clinical Governance and Quality • Implement and uphold IKC's Standard Operating Procedures (SOPs), clinical policies and protocols, and review them periodically with the Assistant Director, Healthcare Services and the Medical Director. • Ensure strict compliance with infection prevention and control practices, and conduct regular audits of infection control, water quality and equipment safety. • Monitor clinical quality indicators and drive improvement initiatives with the Senior Nurse Clinician and Nephrologist. • Oversee incident reporting, investigation and follow-up, including root cause analysis and corrective actions. Centre Operations • Manage day-to-day operations of the centre, including patient scheduling, treatment capacity and workflow. • Ensure the centre maintains its MOH licence under the Healthcare Services Act (HCSA) and is ready for inspections, audits and accreditation reviews at all times. • Implement and test the centre's Business Continuity Plan and emergency response procedures, including medical emergencies, fire drills and service disruptions. • Coordinate with vendors on equipment maintenance, consumables and facility matters. • Ensure accurate and secure patient records in line with PDPA and IKC's data policies. People Management • Lead, supervise and support the nursing and administrative staff at the centre. • Plan manpower requirements and staff rosters to ensure safe staffing levels. • Participate in recruitment, onboarding and confirmation of nursing and administrative staff. • Conduct performance appraisals, provide regular feedback and address staff performance or conduct issues together with People & Culture. • Maintain and update work instructions and job descriptions for centre roles as needed. Training and Development • Identify training needs and plan the centre's annual training programme for nursing staff, in line with IKC's training roadmap. • Conduct in-house clinical training and competency assessments. • Track staff attendance at external courses and follow up on post-training application. • Ensure nursing staff maintain valid SNB registration, practising certificates and mandatory certifications (e.g. BCLS). Patient Services and Stakeholder Engagement • Manage patient admissions and referrals, working with hospitals, medical social workers and other referral partners. • Promote a patient-centred environment, and handle patient and family feedback and complaints promptly and professionally. • Build and maintain effective relationships with MOH, restructured hospitals, community partners and other stakeholders. Finance and Resource Management • Manage the centre's operating budget, monitor expenditure and identify cost-containment opportunities without compromising care quality. • Provide input on procurement of equipment, consumables and services in accordance with MTFA's procurement policies. • Raise IT and system needs, and follow up on their resolution with the relevant teams. Reporting and Advisory • Prepare regular operational, clinical and financial reports for management. • Advise the Assistant Director, Healthcare Services and the IKC Management Committee on significant operational, clinical and risk matters. Others • Perform any other duties as assigned by the IKC Management Committee and the CEO. REQUIREMENTS • Registered Nurse with the Singapore Nursing Board and a valid Practising Certificate • Post-basic qualification in Renal / Nephrology Nursing preferred • At least 5 years of haemodialysis nursing experience, including 2 years in a supervisory or management role • Sound knowledge of HCSA and MOH regulatory requirements for dialysis centres • Strong leadership, communication and problem-solving skills • Proficient in Microsoft Office / Google Workspace Official Working Hours: Based on approved roster. Official Workplace: The incumbent may be deployed to any IKC centre based on operational needs.