Specialist, Data Centre Site Operations

About STTGDC Be part of a global leader in data centre solutions STTGDC is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world. Why STTGDC STTGDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish. ✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice. 🌟 Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation 📈 Opportunities for growth: At STTGDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential. Job Description • Support the organisation's data centre services through active 24x7 monitoring of the infrastructure • Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA • Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc • Deliver ITIL compliance process conformance for incident, problem and change management • Ensure effective implementation of safety, security and customer support policy and procedures • Coordinate and provide support to contractors and vendors as well as inspecting completed work • Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services • Participate and support internal and external audits for internal stakeholders and customers • Generate accurate and regular reports when required • Any other duties or project as assigned by the Management Requirements • ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field • At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering • Possess general knowledge of M&E and Network Critical Infrastructure • Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc • Meticulous team player with the ability to work under pressure in a fast-pace environment • Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary