Customer Service Representative

Job Summary Maintain post-sale client relationships to foster long-term partnerships. Serve as the primary customer contact for account issues, provide engineering build quotes, manage pricing and payment resolutions, generate material reports, and prepare KPI-driven QBRs within the Sales organization. Responsibilities • Respond promptly to customer inquiries via phone and email, serving as the primary day-to-day contact to ensure effective communication • Provide accurate engineering build quotes to customers through the RFQ system by collaborating with cross-functional teams • Manage Mass Production Pricing Maintenance, including resolving pricing issues, setting up new devices, and updating master quotes and customer portals • Collaborate with billing teams to identify and resolve pricing mismatches and coordinate with factories for clarifications • Work directly with customers to revise purchase orders and resolve payment issues efficiently • Generate and deliver material disposition reports to customers, organize conference calls to explain liabilities, and collect additional data to facilitate payment resolution • Review customer forecasts and commitments weekly, provide monthly capacity statements, and drive revenue attainment • Prepare Quarterly Business Reviews (QBRs) by liaising with factories to gather KPI data such as shipment and on-time delivery performance for customer presentations • Manage customer escalations related to loading and shipment to ensure timely resolution Required competencies and certifications • Experience in the semiconductor industry • Minimum of 5 years’ relevant experience in in-house sales, customer service, or planning functions Preferred competencies and qualifications • Degree in any discipline, preferably Business or Management • Strong analytical, problem-solving, and organizational skills demonstrated through managing pricing and customer issues • Ability to prioritize and multitask effectively in a dynamic environment • Proficient in Microsoft Office, especially Excel, to prepare reports and analyze data • Excellent communication skills to collaborate with customers and global teams • Adaptability to change with a customer-satisfaction-oriented mindset • Energetic and positive personality • Willingness to travel occasionally based on business needs Interested applicants, please kindly email your update resume to marketing@aristos-search.com . We regret to inform that only shortlisted candidates will be notified.