Senior Manager / Assistant Director, Mentoring

The Senior Manager / Assistant Director supports the Director in the leadership, management and development of the Mentoring Department, at a point when the department is extending its model to more schools and CDAC is deepening cross-department integration under the One CDAC agenda. The role leads major departmental portfolios and strategic initiatives, supervises and develops staff, and strengthens the department's ability to scale its mentoring model without diluting the relational quality on which that model depends. It carries particular responsibility for converting the department's accumulated practice knowledge into documented, transferable form, so that the model can be extended to new sites and new staff without loss of quality. Depending on organisational needs and individual strengths, the appointed candidate may take primary responsibility for areas such as practice codification and quality assurance, programme expansion and partnerships, operations and systems, organisational learning, or people and practice capability. The role is expected to contribute beyond its primary portfolio and to support broader departmental leadership. Key Responsibilities Departmental Leadership& Management • Lead designated departmental portfolios, strategic initiatives and workstreams, ensuring effective implementation and delivery of departmental priorities. • Support departmental planning, budgeting, manpower planning, resource allocation and risk management. • Contribute to department-wide leadership, decision-making and continuous improvement efforts. • At Assistant Director level: share oversight of the department's Senior Managers, Managers and frontline staff with the Director, and deputise for the Director as required. Practice Codification& Quality at Scale • Codify the mentoring model's core practices into documented frameworks, training materials and quality standards that can be transferred to new staff and new sites. • Establish mechanisms to preserve programme identity and relational quality as the department expands, monitoring actively for drift. • Ensure that what currently resides as tacit knowledge held by experienced staff becomes departmental knowledge that survives staff movement. • Support the review and refinement of programme practices, service delivery models and quality standards. • Foster a culture of reflective practice, innovation and continuous improvement across the department. Integration &Cross-Department Collaboration • Represent Mentoring in One CDAC discussions, including scope, sequencing and resourcing implications arising from cross-department integration. • Build genuine, productive working relationships with other department leads to support coordinated casework, referrals and shared outcomes. • Lead efforts to strengthen strategic partnerships, stakeholder engagement and programme expansion opportunities, and represent the department in relevant external engagements. Staff Leadership, Development & Wellbeing • Supervise, coach and develop staff, providing guidance on programme delivery, professional practice and performance. • Identify and grow different types of emerging leaders, building leadership depth beyond a small group of high performers. • Monitor team workload and wellbeing indicators; act early on signs of uneven load or burnout. • Promote a collaborative, accountable and learning-oriented team culture. Youth Engagement & Programme Innovation • Support the development of approaches to reach older and harder-to-reach mentees, including interest-based engagement models. • Contribute to programme design refinements in partnership with the Director and relevant Senior Managers. • Monitor risks, governance requirements and improvement opportunities within assigned portfolios. Requirements Knowledge • Good understanding of youth development, mentoring, education, social service or community development practice. • Familiarity with partnership development, organisational learning, capability development, operational systems or governance approaches. • Relevant degree or equivalent experience in social work, education, youth development, organisational development, public service or a related field. Experience • At least 8–10 years of relevant experience in youth development, mentoring, education, social service programme management or community development, with at least 3–5 years in a leadership or supervisory capacity. • Track record of leading teams, programmes ororganisational initiatives while maintaining quality and achieving intended outcomes. • Demonstrable experience of building or scaling a programme or team without loss of quality, and of documenting practice so that others can deliver it, is strongly advantageous. • Experience operating in a matrixed or cross-department environment is an advantage. • For appointment at Assistant Director level: evidence of having held departmental or organisation-level leadership scope, including accountability for outcomes achieved through other leaders rather than through direct delivery. Skills & Competencies • Builds structure — SOPs, training pathways, quality frameworks — without hollowing out the relational core of the model. • Fosters multi-disciplinary collaboration; treats building productive relationships with other departments as a core professional skill rather than an occasional add-on. • Strong people leadership, including supervision, coaching and capability development. • Translates strategic priorities into actionable plans and drives implementation across stakeholders and functions. • Workforce and capacity management — reads early signs of uneven load or burnout and acts on them. • Sufficient data and programme literacy to engage substantively with programme review and continuous improvement. Disposition & Values Fit • Leads through structure and empowerment rather than constant oversight — while remaining present and accessible to the team. • Grounded and resilient under pressure;…