Order Management & Customer Support Specialist

• Receive, verify, and process customer orders from phone, email, and online channels with full accuracy • Handle customer calls and enquiries, resolve issues, and update customers on stock availability and delivery status • Coordinate with the warehouse, drivers and logistics partners for on-time dispatch and delivery • Monitor stock levels and work with suppliers to prevent fulfilment delays • Keep accurate records of orders, customer communication, and delivery tracking • Support the ERP-to-Xero migration and Sell & Chill integration, including data migration, reconciliation, SOPs and user training • Use AI tools to check orders, and suggest improvements to the order workflow Requirements • Experience in order processing, customer service or logistics coordination is an advantage ; fresh graduates are welcome to apply • Xero experience required; ERP-to-cloud migration experience is a plus • Comfortable with high call volumes and fixing order discrepancies quickly • Clear verbal and written communication skills • Organised, detail-oriented and proactive in a fast-paced environment