Service Crew Executive

Company Overview BLCK Hospitality is a growing multi-outlet nightlife group operating venues across Singapore, focused on strengthening operations, improving team structure, and building a foundation for long-term growth. Job Summary Lead and motivate the Front of House team to ensure smooth floor operations, deliver efficient service, and create a safe, welcoming environment that enhances guest experiences in a fast-paced nightlife setting. Responsibilities • Oversee and manage floor operations to maintain a clean, safe, and welcoming environment for guests and staff • Coordinate and monitor food and drink service delivery to ensure timely and efficient order fulfillment • Respond promptly and professionally to guest feedback and resolve issues to maintain positive experiences • Lead and motivate the service crew through on-the-job training, daily guidance, and team support • Enforce strict cleanliness and hygiene protocols in collaboration with Logistics and Procurement teams to maintain optimal inventory levels • Support management by providing staff feedback, enforcing service standards, handling administrative tasks, scheduling shifts, and resolving complex guest concerns • Maintain composure and adaptability in a fast-paced environment to ensure continuous smooth operations • Foster a collaborative and positive workplace culture by actively contributing as a team player Required competencies and certifications • Minimum "O" Level qualification with strong written, verbal, and comprehension skills in English • Prior supervisory experience within the hospitality industry Preferred competencies and qualifications [None provided] Other Information Benefits • Competitive salary package with performance bonuses recognizing dedication and contributions Schedule • Full-time position with evening and night shifts, including weekends • Operation timing: Opening shift (9pm-6am) or Closing shift (11pm-8am), 6 days a week Work Environment • Primarily based at the main establishment with occasional support at sister outlets as needed