Training Manager

Reporting to the Director of Marketing and Sales, the Training Manager trains and supports retail teams across the Southeast Asia, Australia, New Zealand and Korea, ensuring a strong understanding of the brand, its quality standards, and its collections. The role also involves building strong relationships with retail partners and delivering impactful training experiences. Job responsibilities: · In close cooperation with the Regional Sales Managers, develop the annual training plan for all retailers within scope. · Establish and manage the budget required to deploy the annual training plan. · Monitor e-learning activities, including setting up and closing accounts as required, and overseeing Step 1and Step 2 modules, New Models and PP Quiz rollouts, engagement activities, and Post Step 4 online modules. · In close cooperation with all relevant departments and external service providers, ensure the organisation of in-classroom training, including Step 3, Base Caliber training, Step 4, ICS Training Modules, and Post Step 4 modules. · Support the development of training content, as well as the development and implementation of training tools, and assess their effectiveness and execution quality. · Deliver approved and agreed training modules. · Identify training needs among retailers and ensure delivery in accordance with the approved plan. · Support sales activities within the region, including retailer events and exhibitions, by identifying knowledge gaps and conducting the necessary training. · Provide appropriate reporting and visibility on training activities and budgets. · Conduct face-to-face training sessions for point-of-sale staff across Patek Philippe Southeast Asia, Australia, New Zealand and Korea. · Deliver technical and/or product training by designing, preparing, and facilitating training programmes. Requirements: · University degree in Training, Education, or a related field. · More than 15 years of proven and successful experience as a trainer, ideally within the watchmaking or luxury goods industry. · Excellent command of written and spoken English; proficiency in an additional language would be an asset. · Knowledge of Learning Management Systems (LMS) and proficiency in standard Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. · Willingness to travel approximately 50%; enthusiastic, customer-oriented, supportive, and passionate about training, with excellent interpersonal skills. · Strong listening skills and the ability to adapt to different audiences. · Diplomatic, comfortable working in a multicultural environment, team-oriented, and proactive in proposing solutions and initiatives.