IT Support & Laptop Technician

About Us We are active on major e-commerce platforms in Singapore, with many years of professional experience in second-hand computers. We refurbish and sell quality business laptops, including Lenovo ThinkPad, Dell Latitude and HP EliteBook, online and from our retail shop. We are moving into a bigger space and growing our team. Job Responsibilities • Inspect, test and grade laptops (screen, keyboard, battery, ports, storage, cooling) • Diagnose and repair hardware and software issues • Upgrade RAM and SSDs; replace batteries, keyboards, screens and fans • Clean and prepare laptops for sale; install Windows and drivers; securely wipe data • Perform final quality checks and record serial numbers and condition before items are listed or shipped • Handle warranty checks and after-sales technical support • Answer walk-in customers' technical questions • Help with receiving stock, packing and dispatch daily orders Requirements • Nitec / Higher Nitec in IT, electronics or a related field (or equivalent experience) • 0-3 years of laptop or PC repair experience; candidates without experience but with strong hands-on skills are welcome to apply • Good knowledge of Windows, BIOS and hardware troubleshooting • Careful, HONEST and organized; accurate grading matters to us • Comfortable dealing with customers • Able to occasionally lift and carry boxes or equipment of about 10-15 kg when stock arrives • Able to work retail hours, including some weekends