Senior Customer Service Associate (Retail)

Descriptions: Operations • Responsible for the daily operations of retail outlet • Monitor sales & manage inventory level to ensure adequate stock to maximize sales • Responsible for the stock variance within his/her shop • Assist in manpower planning • Maintain high level of customer service standards • Create a friendly and yet competitive sales environment to maximize sales output • Ensure in-store display is carried out according to VM instruction or guideline Staff Management • Coach and supervise staff in correct execution of all company operations • Coach and counsel staff with regard to the standard set by the company • Ensure that staff adheres to company's code of conduct & ensure fair practice at work Requirements: • GCE "O", "N" Level or ITE certificate • 2 to 3 years of sales experience or customer service experience • Willing to work on weekends and public holidays (6 days workweek) • Excellent verbal communication and selling-up skills • Strong orientation towards providing excellent customer service • Team player