Call Centre Associate

Responsibilities • Responsible for incoming and outgoing calls, assigned emails and other forms of communication • Record communications and appointment requests through Google Form / Jotform / Microsoft Forms • Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner • Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system • Contact and follow-up with clinic requirements • Promptly follow up with patient requests within promised timeline and liaise with relevant departments • Maintain a high level of patient satisfaction through by providing excellent Customer Service • Stay up-to-date with company policies and product knowledge to provide clear and accurate information • Maintain a positive and cooperative work environment • Any other duties as assigned by the Team Leader or the Management Requirements • Diploma in any discipline • Customer oriented and possess excellent telephone etiquette • Good team player who is able to work independently with minimal supervision • Good verbal communication skills to effectively interact with colleagues and external parties at all levels • Good written communication skills • Relevant experience in call centre, healthcare or customer service industry will be advantageous • Willing to commit to 5.5 days work week