Retail Sales Executive cum Repair Technician

We are looking for enthusiastic and skilled individuals to join our team as Retail Sales Executive cum Repair Technician. This is a dual-role position where you will provide excellent customer service on the retail floor while also performing mobile phone, tablet, and laptop repairs. Key Responsibilities • Greet and assist customers in selecting mobile accessories, phones, and trade-in services. • Provide professional advice and build trust with customers. • Perform mobile phone, tablet, and laptop repairs (LCD replacement, battery replacement, diagnostics, software troubleshooting, etc.). • Maintain accurate sales and repair records in the POS system. • Uphold housekeeping standards, merchandising displays, and shop cleanliness. • Ensure repairs meet company quality control standards and explain work done to customers. • Support inventory management (receiving stock, tagging, stock counts). • Handle customer issues professionally, ensuring high service satisfaction. Requirements • Nitec / Diploma in Electronics, IT, or related field preferred (training will be provided). • Prior experience in mobile repair (screens, batteries, basic board-level knowledge) is a strong advantage. • Retail sales/customer service background highly preferred. • Good communication skills in English (Mandarin/Malay/Tamil an advantage). • Friendly, positive, and service-oriented personality. • Willing to work retail hours, weekends, and public holidays. • Strong teamwork and ability to work under pressure.