Store Manager

Responsibilities • manage store operations • lead and supervise a team of Assistant Managers, Supervisors and Crew • ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment • maintain guidelines of food preparation to ensure that desired quality and standards are achieved • coach staff in providing excellent service experience to all customers • handle all customer queries and feedback in a professional and timely manner • ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines • ensure that policies and standard operating procedures are strictly adhered to • handle selection and recruitment of staff • monitor work performance of all staff and enforce discipline when necessary • ensure on-the-job training is conducted for all staff • check on supplier operations and provide feedback to the Supply Chain Department if necessary Requirements • GCE 'O' level • at least five years of relevant working experience in the food and beverage industry (experience in Japanese cuisine will be an added advantage) • a natural leader, highly communicative to lead and motivate staff • quality-driven with good understanding of local food and beverage trends • trained eye for detail and customer-centric • ability to work in a fast-paced environment Work environment • stores located islandwide • 5.5 days per week (able to work on weekends and public holidays)