Assistant / Deputy Clinic Manager

Job Summary We are a GP clinic seeking a Assistant / Deputy Clinic Manager to lead daily operations, support clinical and administrative tasks, manage patient feedback, oversee claims and payments, and drive staff training and marketing initiatives across multiple locations. Responsibilities • Lead and coordinate daily clinic operations to ensure efficiency and service quality • Perform clinic assistant duties including patient registration, medication dispensing, payment collection, claims submission, and assisting doctors during clinical procedures • Manage patient feedback and resolve complaints related to operational and medical services • Oversee insurance and government scheme claims processing, ensuring timely follow-up on rejected or returned claims • Monitor and follow up on outstanding patient payments to maintain financial accuracy • Develop and implement online and offline marketing strategies aligned with company policies and business goals • Supervise clinic staff compliance with company policies and procedures, providing actionable feedback to management • Manage staff training programs to enhance clinical skills and ensure attendance at relevant courses • Model and enforce high standards of service and patient care among clinic staff and doctors • Coordinate formal responses to audit requests in collaboration with the Medical Director • Execute ad-hoc projects assigned by management to support clinic objectives • Travel between Yishun and Boon Keng / Bendemeer clinic locations as required • Work shifts including weekends to maintain clinic coverage and service continuity Preferred competencies and qualifications • Experience in clinic management or healthcare operations • Ability to manage multi-location clinic logistics and staff coordination • Skills in marketing strategy development for healthcare services Other Information • Shift work including weekends and weekday nights required • Travel between Yishun and Boon Keng / Bendemeer areas required