Human Resource Assistant Manager

COMPANY DESCRIPTION The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion. Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society. Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life. RESPONSIBILITIES The Assistant Human Resource Manager supports the Head of Human Resource in the strategic and operational delivery of all HR functions. This role is responsible for managing day-to-day HR operations, employee relations, talent acquisition, performance management, learning and development, compensation and benefits administration, policy implementation, and regulatory compliance. The incumbent serves as a trusted HR partner to managers and employees, ensuring the effective execution of HR initiatives while fostering a positive, inclusive, and high-performing workplace culture aligned with the organization's mission, values, and strategic objectives. Key Responsibilities 1. HR Operations & Administration • Oversee daily HR operations and ensure the efficient delivery of HR services. • Support the review, implementation, and continuous improvement of HR policies, procedures, and workflows. • Ensure the maintenance of accurate employee records and HR documentation. • Monitor HR metrics and prepare regular management reports and workforce analytics. • Support internal and external audits, ensuring HR records are compliant and up to date. 2. Talent Acquisition & Workforce Planning • Partner with hiring managers to support manpower planning and recruitment activities. • Manage end-to-end recruitment processes, including sourcing, interviewing, selection, and onboarding. • Coordinate employment offers, contracts, and new employee orientation programmes. • Develop and implement employer branding and talent attraction initiatives. • Monitor recruitment effectiveness and recommend process improvements. 3. Employee Relations • Provide guidance and advice to managers on employee relations matters. • Manage employee grievances, disciplinary matters, investigations, and conflict resolution. • Support performance improvement plans (PIPs), counselling sessions, and corrective action processes. • Promote positive employee engagement and workplace culture initiatives. • Ensure fair, consistent, and compliant HR practices across the organization. 4. Performance Management • Support the implementation and administration of the performance management framework. • Guide managers and employees on goal setting, performance reviews, and development plans. • Monitor appraisal completion and ensure adherence to organizational timelines. • Analyze performance trends and provide recommendations to management. 5. Learning & Development • Identify organizational learning and development needs through consultation with stakeholders. • Coordinate training programmes, workshops, leadership development initiatives, and employee development plans. • Track training effectiveness and professional certification requirements. • Administer learning budgets and training records. 6. Compensation & Benefits • Support salary benchmarking exercises and compensation reviews. • Administer employee benefits programmes, insurance matters, wellness initiatives, and leave management. • Work closely with payroll providers and Finance to ensure accurate payroll processing. • Assist in annual salary review, bonus exercises, and benefits administration. 7. HR Compliance & Risk Management • Ensure compliance with Singapore employment legislation and regulatory requirements. • Monitor updates relating to MOM regulations, employment practices, and workplace policies. • Support the preparation of reports required by statutory agencies and auditors. • Ensure compliance with data protection and confidentiality requirements. 8. HR Projects & Transformation • Participate in HR digitalisation and transformation initiatives. • Lead or support HR projects related to employee engagement, organizational development, workforce planning, and process improvement. • Contribute to change management initiatives across the organization. • Identify opportunities to improve HR service delivery through automation and technology. People Manager Responsibilities • Supervise and mentor HR Executives, HR Officers, and HR Assistants where applicable. • Support capability development within the HR team. • Foster a collaborative, service-oriented, and high-performing team culture. QUALIFICATIONS Education • Degree in Human Resource Management, Business Administration, Psychology, or a related discipline. • Professional HR certification (IHRP-CP, SHRM-CP, CIPD or equivalent) will be an advantage. OTHER INFORMATION Experience • Minimum 6-8 years of progressive HR Generalist experience, with at least 3 years in a supervisory/managerial capacity. • Experience handling the full spectrum of HR functions. • Experience in employee relations, compensation & benefits (payroll) and performance management is essential. • Prior experience in a social service agency, non-profit, healthcare, education, or related sector would be an advantage. Competencies Technical Competencies • Knowledge of Singapore Employment Act and labour regulations. • HR operations and administration. • Talent acquisition and onboarding. • Employee relations and case management. • Compensation and benefits administration. • Performance ma…