Senior IT Helpdesk Support

The successful candidate will be responsible for driving Lifecycle Management (LCM)planning activities across the APAC region , while also supporting hardware lifecycle and asset management functions . This role requires a proactive individual with strong planning, coordination, communication, and leadership skills. Key Responsibilities LCM Planning& Coordination • Develop and maintain migration schedules, forecasts, weekly trackers, and 3-week outlooks. • Plan and coordinate Windows migration cycles, VDI/DaaS adoption and cloud migration initiatives. • Communicate migration plans and schedules to end users and key stakeholders across APAC. • Track migration progress using Management Studio and provide regular status updates to management. • Update ServiceNow records and maintain accurate workflow documentation. • Identify exceptions requiring parallel upgrades, such as EOL hardware or application compatibility issues. • Review historical migration plans and adjust strategies for current migration cycles. • Collaborate closely with other APAC LCM planners to ensure successful delivery of regional initiatives. • Provide regular reporting, planning updates, and overall visibility of LCM activities to management. Hardware Support& Lifecycle Services • Perform break/fix support activities and coordinate hardware replacements. • Execute lifecycle activities, including installations, moves, adds, and changes. • Support physical installation, relocation, and handling of end-user computing devices and workplace technology equipment, including large-format displays. Asset &Inventory Management • Maintain accurate asset and inventory records. • Manage onsite inventory, including spare devices and loaner equipment. • Support audit, compliance, and asset-tracking activities across the APAC region. • Ensure effective tracking and management of hardware assets throughout their lifecycle. Required Skills& Competencies • Strong organizational, planning, and coordination skills with excellent attention to detail. • Experience managing multiple priorities and stakeholders in a regional environment. • Good understanding of Windows 10/11 upgrade and migration processes. • Familiarity with VDI/DaaS solutions and cloud migration frameworks. • Hands-on experience with ServiceNow and workflow management tools. • Strong communication and stakeholder management skills. • Leadership qualities with the ability to take ownership and drive initiatives independently. • Experience in hardware asset tracking, inventory management, and lifecycle services.