SUPERVISOR

Job Duties • Ensure smooth daily operations of the store and coffeeshop outlet. • Maintain high standards of customer service. • Monitor sales performance and operational efficiency. • Plan and ensure adequate manpower, stock and operational supplies. • Uphold cleanliness, service quality and overall outlet operational standards. • Coordinate with coffeeshop stall tenants and resolve day‑to‑day operational issues. • Manage, supervise and guide front‑line shop staff. • Prepare staff rosters and arrange work shifts for team members. • Attend to customer enquiries, feedback and complaints. • Conduct purchasing and replenishment of goods and operational supplies. • Monitor stock levels and implement measures to control material wastage. • Develop and propose new menu items and promotional activities. • Liaise with tenants, suppliers and external contractors. • Co‑ordinate outlet maintenance works and attend to other daily operational needs. Job Requirements • Minimum 2 years of supervisory or managerial working experience in F&B, coffeeshop or retail outlet operations. • Proven team‑leadership skills to manage front‑line staff and resolve on‑site operational challenges. • Strong interpersonal and communication skills to engage with customers, stall tenants and suppliers. • Able to work flexible hours including shifts, weekends and public holidays to meet business demands. • Hands‑on experience in manpower rostering, inventory control and sales performance monitoring. • Capable of multi‑tasking and problem‑solving within a fast‑paced operating environment. • Practical commercial acumen for menu development and executing in‑store promotional initiatives.