Bar Supervisor

After a big meeting far away from home, or a long wait for a delayed flight, is there anyone more welcoming than a smiling Bar Supervisor? As the friendly face of our hotel bars, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences. A little taste of your day-to-day Every day is different, but you’ll mostly be: • Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit • Provide input in terms of promotions which is aimed at increasing revenue, covers and profit for the Bar under the direction of the Bar Manager. • Upsell and promote certain products to guests to increase overall bar revenue • Assist in inventory management for all products in the bar including any ordering through PurchasePlus etc • Ensure that all POS item listings are updated and aligned with the current menu. • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • Prepares for service and report any irregularities • Grooming is impeccable and in accordance with IHG personal presentation standards • Equipment is clean, sorted and stored • Glassware is polished • Requirements for special occasions are ready • Music and lighting is functioning • Carries out effective service by ensuring all staff are aware of their role in: • Requisition bar items according to bar stocks • Greeting and seating guests • Explaining and up-selling daily beverage specials • Taking food and beverage orders and processing them accurately • Ensuring payment methods are handled accurately • Ensuring bar and working areas are cleaned and re-set quickly • Conversing with Guests in relation to the food and beverage products • Carries out effective beverage service by ensuring: • Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine • Promoting and selling cocktails to guests • Making and presenting cocktails • Coffee and tea is served hot and in accordance with standard • Patron care standards are adhered to by ensuring: • Guests are advised on alcoholic beverages • The strengths of alcohol is advised and guests are advised as to their effect • Compliance with legal provisions of local liquor codes • Level of intoxication of guests is assessed and appropriate action taken • Advise guest on the hotel’s policy of smoking • Monitor factors which interfere with the total experience of the guest • Attend to any guest feedback during his shift and take appropriate action to resolve guest complaints • Requisition bar items according to bar stocks • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member • Works with Superior on manpower planning and management needs, including roster and schedule. What we need from you ● Strong Bar and Beverage knowledge ● At least 3 years of experience in the a supervisory level, including management experience What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.