Guest Relations Officer

1. JOB DESCRIPTION Job Title Guest Relations Officer Job Description & Requirements Job Summary Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Duties and Responsibilities • Performs check-ins and check-outs. • Ensure all reservations are entered in timely and accurate manner. • Handles guests enquires and complaints. • Attend to customer's need and ensure customer satisfaction. • Follow up on email enquiries. • To work closely with Housekeeping and Maintenance Department • To carry out our duties and responsibilities assigned. • This role will report to the Hotel Manager. Job Requirements : • Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent. • 1 year work experience required. • Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.