Service Supervisor - Vegetarian Restaurant - 5 day work week, 50 hours

Location: • Anchorvale Village • Tampines Mall • City Square Mall • Paya Lebar Square • Funan Mall Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday) Working hours : 5 days // 10.30 – 21.30 hrs (1 hr break) 2 meals provided Salary : $2600 - $3500 and onwards depends on experience Responsibilities: • Staff recruitment, training and supervising • Applies to both full-time and part-time staff • Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion • Plan and oversee staff duty roster • Handle staffing issues and issues between staff members • Manage staff behaviour, etiquette and grooming at the workplace • Managing budgets • Provide monthly expenditure estimates and making sure budgets are well kept to • Compliance matters • Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines • Promoting and marketing the business • Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales • Upselling of products • Secure and run events for the outlets, and provide the highest of service standards to clients • Managing stock • Order supplies according to given budget • Manage stock levels and ensure inventory is always kept up to date • Maintain good relationships with all suppliers • Handling customers • Entertain both enquiries and complaints on a quick turnaround time • Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery • Ensure high standard of service quality is adhered to • Basic finance/admin/HR tasks • Keep all statistical and financial records of the business in order • Set up SOPs and ensure all staff adhere • Oversee paperwork and ensure accuracy during submissions of items • Roaster planning and Manpower planning • Managing Sales • Ensure that outlet archive minimum monthly sales targets • Assess and improve profitability of the business • Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s) • Management role • Work hand in hand with Management to achieve maximum profitability and positive brand image for the business • Weekly operations report and update on challenges and relevant solutions • Adhoc tasks as assigned by management