Customer Relation Officer cum Site Admin

Job Responsibilities • Attend to residents’ feedback, enquiries and complaints. • Liaise with residents, neighbouring institutions and relevant stakeholders. • Follow up on feedback and coordinate with the project team for resolution. • Maintain records of feedback cases and prepare weekly reports. • Coordinate and distribute notices to residents and surrounding areas. • Assist the Project Manager with daily administrative work and meeting coordination. • Handle site office administration, documentation, data entry and manpower-related matters. • Maintain proper filing and project records. • Perform other ad-hoc duties as assigned by the Superior/Management. Requirements • Diploma/Certificate in Business Administration, Customer Service, Construction or related field. • Minimum 2 years of relevant experience. • Construction/HDB project experience preferred. • Good communication and interpersonal skills. • Able to handle residents’ feedback and complaints professionally. • Proficient in Microsoft Office. • Good organisational and coordination skills. • Able to work independently and as part of a team. • Good command of English. • Willing to work on-site.